Terms & Conditions

Terms & Conditions - Pro Inspect Solution (M) Sdn Bhd

1Agreement

These terms apply once the Client signs or accepts our quotation in writing, or pays the mobilisation fee.

2Scope

Our inspections are visual and non-invasive, covering only areas that are visible, accessible and safe on the inspection date. We do not inspect concealed, covered or inaccessible areas, or provide structural design checks, M&E testing or legal opinions unless stated in the quotation.

3Findings

We carry out our inspections with reasonable care and skill. Reports reflect conditions on the inspection date only. Instrument readings (moisture, thermal, drone) and cost estimates are indicative only and are not a quotation for repairs. A report is not a warranty that a property is free of defects.

4Client Duties

The Client will provide safe access and all relevant information, drawings and known defects. Additional visits caused by lack of access are chargeable.

5Fees and Payment

Fees, deposit and payment terms are as stated in the quotation. Reports are released only on full payment. Additional work requires a written variation agreed before it starts.

6Late Payment

Overdue sums carry interest at 8% per annum from the due date until payment. Please raise any query on an invoice in writing within 14 days.

7Reliance

Reports are for the named Client and stated purpose only. No third party may rely on them without our written consent.

8Liability

Our total liability for any service is limited to the fee paid for that service. We are not liable for indirect or consequential loss or loss of profit. This limit does not apply to death or personal injury caused by our negligence, or to fraud or wilful misconduct. Nothing in these terms affects rights that cannot be excluded under the Consumer Protection Act 1999.

9Claims

Please tell us in writing within 30 days of discovering any concern, and allow us to re-inspect before repairs are carried out, so we can assess it fairly. Claims are against the Company only, not individual staff.

10Data

We take photos, video and drone footage of the property for the report and our records. We handle personal data in line with the Personal Data Protection Act 2010 and our Privacy Policy.

11Disputes

We will first try to resolve any dispute by negotiation, then mediation. These terms are governed by Malaysian law, and the courts of Malaysia have jurisdiction. This does not affect a consumer's right to claim at the Tribunal for Consumer Claims.